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Privacy Policy / Refund Policy

How we collect, use, and protect your personal information

Last updated: May 2025

At DE-AMBASSADOR TUTORIAL, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you register or use our website.

By accessing or signing up on the platform, you agree to the practices described in this policy.

1. Information We Collect

De Ambassador Tutorial collects personal information that you voluntarily provide when registering for our services, contacting us, or submitting reviews. This includes your name, email address, phone number, and academic information.

We may also collect non-personal information such as browser type, IP address, and pages visited to improve our website experience.

When creating an account or participating in our tutorial services, we may collect:

  • Full name
  • Email address
  • Phone number
  • Password
  • Basic academic details
  • 2. How We Use Your Information

    We use the information we collect to:

    • Process your registration and manage your account
    • Communicate with you about our services, schedules, and updates
    • Send you confirmation emails and important notifications
    • Improve our services and website experience
    • Respond to your inquiries and provide customer support
    • Send promotional materials (with your consent)

    3. Information Sharing

    DE-AMBASSADOR TUTORIAL will never:

    • Sell your personal data
    • Share your data with third parties
    • Publicly display your private information

    Your personal information is strictly confidential and will remain accessible only to authorized staff for academic or administrative purposes.

    4. Security of Your Information

    We value your trust. To protect your information, we use:

    • Encrypted password storage.
    • Secure database protection.
    • Firewall and server-level security.
    • Regular system monitoring and updates.
    • Restricted admin access

    These measures ensure that your data cannot be leaked, misused, or accessed by unauthorized persons. We are committed to maintaining a safe and secure learning environment for all students.

    5. User Responsibility

    Students are responsible for:

    • Keeping their passwords confidential.
    • Avoiding sharing account access with others.
    • Reporting suspicious activity immediately.

    While we work hard to protect your data, your cooperation helps maintain the security of your account.

    6. Data Retention

    We retain your information only for as long as you have an active account or as required for academic/legal purposes.

    You may request account deletion at any time.

    Upon deletion:

    • All personal information will be removed or anonymized.
    • Your data will no longer be accessible or used in any form.

    7. Cookies

    Our website may use cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, though this may affect some website functionality.

    8. Your Rights

    You have the right to access, correct, or delete your personal information. To exercise these rights, please contact us at Whatsapp Support.

    9. Children's Privacy

    We are committed to protecting the privacy of minors. For students under 18, we require parental or guardian consent for data collection and processing.

    10. Changes to This Policy

    We may update this Privacy Policy periodically. We will notify you of significant changes via email or a prominent notice on our website. Continuing to use the website means you agree with the updated version.

    11. Contact Us

    If you have questions about this Privacy Policy, please contact us at Whatsapp Support or visit our Contact Us page.

    Refund Policy

    By signing up on our platform and making any payment, you agree to the terms of our Refund Policy. All payments made on the portal are final and non-refundable. Once a transaction is successfully completed, it cannot be reversed, cancelled, or exchanged for any reason.

    Students are strongly advised to cross-check all details, fees, and required information before proceeding with any payment. DE-AMBASSADOR TUTORIAL will not be responsible for errors resulting from incorrect information provided during the payment process.

    Your use of our platform indicates your full acceptance of this policy.